Returns & Exchanges

We hope you love every single Faith Bookstore item you purchased!  We also understand that sometimes, for one reason or another, you need to return an item or exchange it for something else.

YOU HAVE 30 DAYS FROM THE DATE YOU PLACE YOUR ORDER TO RETURN OR EXCHANGE NON-SALE ITEMS FOR ALL IN-STORE PURCHASES AND 60 DAYS FOR ALL ONLINE/SHIPPED PURCHASES.

All apparel must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please note that items from our sales are final sale and cannot be returned (product pages will indicate if they are final sale).

All masks are final sale.

Books should not have any scratches or writing or highlights.
 
PLEASE INCLUDE YOUR RECEIPT IN YOUR RETURN PACKAGE AND INDICATE WHETHER YOU WOULD LIKE A REFUND OR AN EXCHANGE AND YOUR REASON FOR THE RETURN. 
If you don’t have your receipt, please include a note in your return package that details your contact information, order number and preference on return/exchange.
 
IF YOUR ITEM WAS A GIFT, PLEASE INCLUDE THE FOLLOWING IN THE RETURN PACKAGE:
  1. Your first and last name
  2. The best email to reach you if we have any questions (please help our team and print clearly!)
  3. The receipt (preferred) OR the first and last name of the person who gifted the item, and
  4. Preference on a return or exchange.

For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card’s issuer for questions about availability of funds.

For an exchange, once we receive your items, we will issue you an electronic gift card.  The gift card will be for the amount of the purchase price of the exchanged items plus the cost of standard shipping.  This electronic gift card will arrive in a separate email from Faith Bookstore. You will then be able to go to our website (faithbookstoreguam.org) and order an item of your choosing.

To cancel your order:  Please email us at faithbookstoreguam@gmail.com.

Send all returns to:

Faith Bookstore Guam
126 Route 8, Suite 101,
Hagatna, Guam, 96910

 

Please note that customers are responsible for shipping all returns and exchanges to Faith Bookstore at the address listed above. We strongly recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as USPS, FedEx or UPS. Customers are responsible for their product until we sign for delivery or the package is delivered to our Hagatna, GU office. Faith Bookstore cannot be held responsible for packages lost in transit nor damages that occur to the package and/or its contents while it’s in transit or when opening.
INCORRECT OR DEFECTIVE PRODUCT INQUIRIES:

Please note that inconsistencies in some prints are part of the textile printing process, and contribute to the uniqueness of each pair. Please check the item’s description for more information about the specific nature of each product. However, if for any reason you feel the product you received is defective, or if you received an incorrect item, please contact us HERE.

Have other questions? Please call us at +1 (671) 472-1265 or email us at faithbookstoreguam@gmail.com.