Returns & Exchanges
We hope you love every single Faith Bookstore item you purchased! We also understand that sometimes, for one reason or another, you need to return an item or exchange it for something else.
YOU HAVE 30 DAYS FROM THE DATE YOU PLACE YOUR ORDER TO RETURN OR EXCHANGE NON-SALE ITEMS FOR ALL IN-STORE PURCHASES AND 60 DAYS FOR ALL ONLINE/SHIPPED PURCHASES.
All apparel must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please note that items from our sales are final sale and cannot be returned (product pages will indicate if they are final sale).
All masks are final sale.
- Your first and last name
- The best email to reach you if we have any questions (please help our team and print clearly!)
- The receipt (preferred) OR the first and last name of the person who gifted the item, and
- Preference on a return or exchange.
For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card’s issuer for questions about availability of funds.
For an exchange, once we receive your items, we will issue you an electronic gift card. The gift card will be for the amount of the purchase price of the exchanged items plus the cost of standard shipping. This electronic gift card will arrive in a separate email from Faith Bookstore. You will then be able to go to our website (faithbookstoreguam.org) and order an item of your choosing.
To cancel your order: Please email us at firstname.lastname@example.org.
Send all returns to:
Faith Bookstore Guam
126 Route 8, Suite 101,
Hagatna, Guam, 96910
Please note that inconsistencies in some prints are part of the textile printing process, and contribute to the uniqueness of each pair. Please check the item’s description for more information about the specific nature of each product. However, if for any reason you feel the product you received is defective, or if you received an incorrect item, please contact us HERE.
Have other questions? Please call us at +1 (671) 472-1265 or email us at email@example.com.